01
Discovery
Signal mapping
We frame the opportunity in a few working sessions — goals, blockers, and the fastest path to impact.
Scope commit48 hrs
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The Challenge
Meridian Healthcare had a generic, outdated website that wasn't converting visitors into appointment requests. Their front desk was spending 3+ hours per day handling qualification calls for patients who often weren't a good fit for their specific services.
Our Solution
We rebuilt the website with conversion-focused landing pages and implemented an AI voice assistant to handle inbound qualification calls. The voice agent asks intake questions, determines service fit, and books appointments directly — routing complex cases to human staff. Lead quality improved dramatically.
Process & results
How we delivered it.
A repeatable, monochrome workflow — discovery to evolution — with the numbers that came out the other side.
02
Design
Systemised exploration
Design and engineering co-draft tokens, layouts, and flows — every pattern lands straight into the build.
Artifacts11 kits
03
Build
Parallel delivery lanes
Work streams into experiential and foundational lanes, with automated previews on every change.
Runtime delta-28%
04
Validation
Predictable release gates
Smoke suites, contract checks, and synthetic journeys run on each merge — failures stay localised.
Checks run87
05
Evolution
Continuous signal loop
Post-release metrics write back into the roadmap so the system compounds value over time.
Insights / wk32
2×
Qualified leads
3 hrs
Saved per day on calls
60%
Fewer no-shows
One operating layer
Every HiKit project ships with a private client dashboard that unifies your website, SEO performance, paid campaigns, lead automation, and analytics. Your team, tasks, and results live in one real-time workspace — no scattered tools, no handoffs, no chasing updates.
Track keywords and rankings, manage roles and threads, browse shared resources, and watch performance climb — built around how your business actually works, in healthcare and beyond.
Client Dashboard
Your website, marketing and automations in one real-time workspace.
Workspace
Project Overview
Live snapshot across everything we run for you.
Project Health
96.4%
Across web, SEO & automation goals248Leads this mo.
40 hrsSaved / week
Testimonial
What they said.
DS
Dr. Sandra M.
Director, Meridian Healthcare
“The AI voice agent handles our intake process better than we expected. Our front desk staff can now focus on patients in front of them, not callers on hold.”
Tell us what you're building. We'll scope it out on the first call.